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Browser: Internet Branch online banking use requires an Internet connection
and a secure browser. Compatible browsers
are:
• Microsoft Internet Explorer version 7.0 or higher.
•
Mozilla Firefox version 3.6 or higher.
• Chrome 8.0 or higher.
• Safari 5.0 or higher.
To print your records, you need to have access to a printer and Adobe® Acrobat Reader. If you do not have Adobe Acrobat Reader installed on your computer, you can download it for free at adobe.com.
Account Number and Password: Logging into Internet Branch requires your primary account number without a suffix. For example, if your account number is 001223456290, omit the leading zeros and suffix 90 (use 12234562). Passwords are established for you with access to TalkTone Teller®, our automated phone account access and Internet Branch. Once assigned, you can change your password online through Internet Branch.
Timeout: To protect your information, Internet Branch automatically defaults to a time-out feature following 15 minutes of no activity. At that time, the system will terminate the session should you inadvertently forget to log out.
Online Transfers: Transfers take place immediately, provided there are no holds on the funds. Funds can be transferred between your accounts with the same member number. You can also transfer money between your accounts with different account numbers through our expanded Electronic Transfer feature. Transfers may also be affected by Regulation D. Please refer to our Things You Need to Know About Your Account Disclosure for more information regarding Regulation D.
Troubleshooting: If you are experiencing difficulty accessing Internet Branch for the first time, verify that the cookies function is turned on and pop-ups are allowed. By default, all browsers accept cookies (if the feature is turned ON). Occasionally, Internet users select the option to turn off the cookies feature. To use Internet Branch, the cookies feature must be turned on. See our Privacy and Security Statement for details. If you have questions or experience any problems, you may email us or call Information Services during regular business hours at (877) 732-2848 and ask for a Technical Support Specialist.
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